Why we say resolved, not referred

Ask anyone who has coordinated a care transition how it ended, and you'll often hear a phone number instead of an answer. The case was “referred” — passed along — but nobody could say whether the person actually arrived anywhere.

We started BIIcare around a different word. A case is resolved when the bed is confirmed, the paperwork is with the state authority, the family knows the move-in date, and the record shows every step that made it happen. Resolved is an outcome you can point to.

That word changes how software should behave. A tool built for referral stops at sending. A tool built for resolution keeps working: it follows up, it reminds, it shows families where things stand, and it doesn't consider itself finished until the person is settled.

It's also a word you can hold us to. If a case in BIIcare isn't visibly moving toward resolved, we want to hear about it — that's the standard we've written into the product and the one we write about here.